Whether the unexpected happens, you’re concerned about the running condition of your shredder, or you want to explore how to optimise your machine, our engineers are here to help, as quickly as possible.
Many of our shredders are supplied with a touchscreen control panel and modem, enabling remote diagnostics from UNTHA HQ.
You can even delve into your shredder’s ‘brain’ with UNTHA Genius – our real-time condition monitoring tool capable of analysing up to 100 data points and sending proactive notifications in the event of a potential machine error or an operational threshold being exceeded.
Level 1 Support
If we receive a customer support call, one of our highly-trained shredder engineers will dial in remotely to diagnose the issue and/or provide operator guidance.
Level 2 Support
If we can’t ‘fault find’ from a distance, we’ll schedule a time for a UK engineer to visit your site and work on the shredder. Our goal is maximum uptime with minimum disruption.
Level 3 Support
We’ll escalate to our Austrian HQ if the matter requires deeper investigation, and work with you until your system is back to ‘full strength’.
“We’ve been really impressed with UNTHA. Of course, the shredding technology is renowned, but there’s a real focus on the development of relationships too. I suppose that’s how they ensure clients get the greatest return from their assets long into the future.”
LKM Recycling
If you’re considering an investment in new technology, we invite you to visit our HQ to try one of our shredders, for free, using your own materials.
Offering a flexible and cost-effective solution for your temporary waste processing needs, our shredders are now available for hire.
If your priority is immediate availability, we have a range of new, used and refurbished industrial shredders in stock at our North Yorkshire HQ
Our three day stock shredder showcase. 11-13 Nov 2025, Excel House, Boroughbridge
Register Now